Dedication and Excellence: The Story of Pentair Pool Pro Award Winner Keith Smith
In the arena of pool repair and renovation, success often hinges on a desire to learn and a pursuit of excellence. Keith Smith, recently honored with the Pentair Pool Pro Award, exemplifies these qualities. As the head of renovations at Heritage Pools in Charleston, SC, Smith’s journey is defined by his passion for pool craftsmanship, unwavering persistence, and commitment to education, marking a transformative path in the pool industry.
From Kitchens to Pools: Smith’s Unexpected Journey
Before diving into the pool industry, Smith spent his days as a line cook, navigating shifts in a crowded job market. Although he enjoyed his culinary work, it lacked financial prospects and growth potential. Encouraged by his brother-in-law, a service technician at Heritage Pools, the notion of a pool construction career piqued his interest. The prospect of outdoor work, tackling fresh challenges, and creating something lasting drew Smith in.
Smith’s journey began with a trial period on a new pool build project. He started with no experience and waded into the trenches—literally—experiencing the hands-on rigor of the work. Despite the mud and hard labor, the impact of completing tangible achievements with his team solidified his decision to pursue pool renovation as a career.
Rising Through the Ranks: A Journey of Skill Development
After transitioning to a full-time role, Smith rapidly honed his skills in pool construction, maintenance, and service. He discovered his knack for meticulous pool care and chemistry management, traits that served him well across various facets of the job.
Smith soon gravitated toward renovations, starting with basic tasks such as liner replacements and tiles, and progressing to comprehensive pool transformations. His ability to rejuvenate aging pools into stunning, new installations became a hallmark of his career. “Revitalizing a decades-old pool is akin to breathing new life into it,” Smith shares.
The Mentorship of Michael Gesmond: A Pivotal Influence
Michael Gesmond, owner of Heritage Pools, played an instrumental role in Smith’s professional growth. Their shared history—having been neighbors—preceded Smith’s tenure with the company. Gesmond’s hard work, hands-on leadership, and dedication served as a blueprint for Smith’s career aspirations.
With Gesmond’s encouragement, Smith embraced new challenges, pursued educational opportunities, and took advantage of training courses to further his skills. “Being empowered to advance my career with support from a mentor like Michael is invaluable,” Smith remarks.
The Importance of Ongoing Education in Pool Renovation
Smith has learned firsthand the crucial role of continual education in the pool industry. While hands-on practice has been formative, formal training has expanded his expertise in vital areas such as electrical work and safety compliance.
Smith highlights the imperative of educating homeowners on upgrading non-compliant, single-drain systems for safety. Through enrichment at trade shows, manufacturer training, and industry events, Smith has gained insights that elevate his service delivery and enable him to mentor the next wave of pool professionals.
Leadership Through Support and Example
As the head of renovations, Smith’s leadership extends beyond managing projects—he fosters a supportive, problem-solving environment for his team. Whether it entails the heavy lifting of pool renovation or resolving challenges, Smith is hands-on in ensuring excellence.
Smith prioritizes customer service, safety, and craftsmanship, leading by example. He states, “I’m here to support my team and ensure every project exceeds expectations.”
The Role of Industry Partnerships in Professional Growth
Smith attributes a significant portion of his growth to collaborations with suppliers like Pentair. Their dedicated training and support in product knowledge have been transformative for his projects.
The IntelliFlo3 VSF pump, for instance, provides a seamless upgrade option with its compatibility with existing plumbing and automation built-in, proving advantageous in modernization without extensive system overhaul.
Adapting to Industry Trends: Automation and Safety
Smith has observed a growing trend in retrofitting pools with energy-efficient technology, including smart systems and LED lighting, elements that increase pool longevity and customer satisfaction. “Today’s clients are more receptive to innovations, realizing their energy and convenience benefits,” he notes.
Additionally, the heightened focus on safety, with VGB-compliant systems and dual drains, is indicative of shifting priorities among pool owners who value both modernity and security.
Insights for Aspiring Pool Professionals
For those entering the pool industry, Smith shares valuable advice:
- ✔️ Give it time – Immerse yourself in learning; see if the work aligns with your interests.
- ✔️ Stay hungry – Seek growth opportunities, shadow other roles, and engage in continuing education.
- ✔️ Embrace challenges – View them as stepping stones to professional satisfaction and customer impact.
Smith’s Reward: A Journey of Passion and Excellence
Receiving the Pentair Pool Pro Award caps off Smith’s journey from culinary paths to pool excellence, proving that determination and learning are crucial for professional triumph. His story is a beacon for pool professionals, emphasizing the power of mentorship and dedication to mastering the trade.
“Transforming pools not only renews aesthetics but also enriches lives. Knowing our work elevates the customer experience keeps me driven,” Smith concludes.
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