Reimagining Pool Industry Mentorship
In the bustling world of pool maintenance and repair, strong mentors are invaluable. At the heart of Atlanta’s pool service scene is Maddy Vandiver, whose blend of humor and expertise shines at The Pool Butler, one of Georgia’s top pool service companies. Vandiver’s laid-back yet dedicated approach to mentorship, characterized by connection rather than control, has earned her a spot among the Top 10 mentors in the industry.
Besides her role as a supervisor, she plays a crucial part in certifying professionals through CPO® (Certified Pool Operator) classes, shaping the future of over 20 technicians. Vandiver’s influence extends beyond just technical skills; her candid, humorous guidance has made her a contender for the prestigious 2025 Talking Pools Podcast Mentor of the Year Award.
Building Trust Through Engagement
Vandiver’s mentorship philosophy centers around open and honest communication. By engaging in weekly conversations with each technician, Vandiver ensures that issues are addressed holistically—from the intricacies of pool repair to personal development. “It’s about building trust,” she says. “Technicians need to feel comfortable approaching me with any matter, work-related or personal.”
Her individualized training plans help technicians define and reach their career goals, whether that path leads to pool cleaning, repairs, or supervisory roles. This tailored approach creates a fulfilling career map for each team member, contributing to the overall success of the pool service operation.
Calmness Amidst Chaos
For Vandiver, maintaining composure is key to providing excellent customer service. In the chaotic world of pool emergencies—whether it’s dealing with broken pumps, irate clients, or weather-induced devastation—her calm demeanor helps reassure customers and diffuse stress. “If you stay calm, you give clients peace of mind in stressful situations,” she explains.
In the classroom, Vandiver emphasizes practical learning. While using slides and videos, she enhances her teaching with hands-on experiences, such as simulated chemical tests, ensuring students are well-prepared without alarming swimmers with on-the-spot instructions.
A Leader with a Personal Touch
Beyond her mentoring and teaching duties, Vandiver is known for her personal quirks. Her choice of Chick-fil-A sweet tea over coffee is a signature trait among her team, signifying her unique touch. Meticulous organization of her work vehicle is another hallmark of her approach, ensuring safety by preventing potential accidents or chemical mishaps. “Everything has its place and ensures that safety and efficiency are never compromised,” she says.
Her mentorship doesn’t end when someone leaves her team; Vandiver keeps in touch with former trainees, often receiving heartfelt messages or gifts that show the long-lasting impact of her guidance. For her, seeing her trainees successfully apply her lessons in their careers is the ultimate reward.
Guiding the Next Generation of Mentors
Vandiver encourages aspiring mentors to remain adaptive and open to learning. Her training sessions often include trivia to keep them engaging, with a deeper message of curiosity and adaptability underlying the humor. “The pool industry is always evolving. Those who remain open-minded and flexible will thrive and find their niche,” she advises.
While Vandiver may jest about trivia and personal accomplishments, her legacy is evident in the improved skills and confidence of those she mentors. Her mark on the pool industry is clear, transcending titles and awards; she’s created a community of competent, empowered professionals.
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